Customer Reviews for Mulberrys Garment Care

I am still missing a custom-made shirt made by J. Hilburn, which was picked up by your service on April 27, 2017.

Clothing left laying on front steps - no hook keeping them off the ground.

One of my shirts had been damaged in the cleaning process. I alerted the person at the front desk when dropping off my shirts. He said he would investigate and call me back. Instead, they merely sent the damaged shirt back to me with no further communication. Very frustrating, particularly since I am a regular/repeat customer.

95% of the time, my products are never cleaned. The stain is never removed, or new stains (like recently, with this item, pen marks from something else were all over the pants I gave to you) show up. I always have to have it sent back. It's really frustrating.

Did not pick up on the scheduled day and did not give any explanation. Even though they did not pick up my bag on the scheduleday day, theyou sent me email that theyou completed their delivery.

My brand new dress shirt came back stiff as a board. I went to wear it for an important meeting and could not because it hurt to wear. I cant imagine anyone ever wanting that much starch.

First, it took longer at pick-up because the Mulberry's bag wasn't with my order.Then, I noticed that the cost to clean my 4 pairs of slacks was $10 more than is should have been. There was no detail on the receipt and the woman looked it up and told me there were extra charges because there was some pet hair on the pants. She pointed to the price list board and said you charge $2.99 to clean pet hair! I have never had to pay another dry cleaner for pet hair removal on top of the cleaning charge. This angered me because it was not transparent on my bill I was being charged extra and I refuse to pay for pet hair removal. I have always owned pets, have friends that have pets and will continue to do so. You have made it so you will no longer get my business. There are plenty of other dry cleaners who will clean my clothes and not try to overcharge me because I have some pet hair on my clothes.

Not thrilled with my service experience or the quality of my cleaning last round. Disappointed to have to return my garments to have them re-cleaned. Takes an extra trip and extra time. I choose Mulberry because it's natural, but I'm not sure it's worth it to continue.

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The customer service was fine, but my sweater was ruined.

I gave an order for rush delivery which was supposed to be complete by 9/23. But it is 9/24 and still not ready. Person at checkout said she will try for Monday (9/26) which is not a great response. This is a very important order as My wife has a flight to catch Monday and this is her interview suit

I went in this afternoon to pick up my order which was to have been ready two days ago. It was not ready. I was told that it would be coming in on the truck which would arrive around 5 pm.. The woman I dealt with told me she would call me when it came in. At 6:30 pm, I had not heard from her, so I called. The woman on the phone was not helpful. She asked me my name 3 times. I gave it to her th first time, and each time thereafter. Then she told me to wait, which I did. She finally came back, looked up the order and said it had arrived. So I went to pick it up, arriving 15 minutes before closing time. I was told that it was not there!!! I expressed my frustration, givien that I had just been told it WAS there. The woman I was dealing with both times at the Lyndale location told me that the calls go to a centralized location. THAT is a problem. After more checking, it was determined that my order was on the truck, but that the truck had come and gone without unloading all the orders. So mine was on the truck, which was going to come back to deliver it. So, after waiting 10 minutes, the truck showed up, with my order. The woman I dealt with both times at the location was embarrassed, and it was obviously not her fault. She gave me a 50 percent discount. Then I got home, and looked at the afghans, only to find out that the fringe on one of them has been obliterated. Hopelessly tangled, and I am afraid that the afghan will start to unravel.