Customer Reviews for Mulberrys Garment Care

I brought in a pair of slacks to be cleaned and the clerk denoted my account with special instructions with cleaning them. When I picked them up and then since put them on to go to work, they were about 2 inches wider in the waist. This is the second time this has happened to me - one navy pair, one black pair with the same sku/style/maker. A tad frustrating when you are in a hurry to get to work and find you have to take another trip back to the store (I live in Maple Grove) so this isn't something I can easily pop on my calendar. I am waiting for them to be completed and hope they are in tact as these Vince slacks are $265 from Nordstroms.

My comforter was dropped off at my work location on a Monday. Is suppose to returned on Thursday. Wasn't returned until the following Friday. Almost two weeks. That was an empty promise.

I brought in a pair of khakis for alterations. The zipper had broken. They called me twice asking for authorization to fix for a price then ended up giving me back a completely different pair of pants.

I gave a two star rating because I was disappointed in the results of the cleaning of my blazer. I had a recent stain on it. When I brought it in, I pointed to the stain and asked the sales person if she thought it could get cleaned. She gave it a quick look and brushed my concern off by telling me not to worry about it. She made me feel the spot would come out. So I dropped it off. When I picked it up there was the standard note saying they could not remove the stain. I would not have spent the money to get it cleaned if I had been told up front that there was a good chance that it would not come out. I guess I was hoping the sales person would have asked me questions about the stain (e.g.. type/from what, length of time it had been on the garment etc.) as a means of determining the odds of it coming clean. I had only worn the jacket a short time so it did not need cleaning except for the spot.

I asked that my dry cleaning be picked up and left in my porch. Pick up wasn't done on scheduled day, and then when it was delivered, instead of laying the garments on any of the three pieces of furniture in my porch (two large cushioned chairs and sofa), they just left it on the ground. The bag was filthy when I picked it up-dirt and grass. I had to remove all of the items from the bag before taking them into the house. Seems like common sense that you would lay clothes on furniture before the ground.

Everything was taken care of after a few emails. Driver didn't pick up the bag, stating it wasn't at the front door. It was, and was then picked up a couple days later. Always great cleaning!

Although I received an email informing me that my clothing was delivered on my scheduled drop-off date, Thursday, March 16, 2017, I did not actually receive my clothes until Friday, March 17, 2017. Also, I know that often fabrics can smell like cleaning products after they have been cleaned, but my clothes smell of an odor that I have never encountered after picking them up; my garments and dry cleaning bag smell strongly of cigarettes. I have been a customer with Mulberry's for six years because my expectations have always been exceeded. The nearest Mulberry's is not that close to my home, so I was pleased to see that they deliver. However, I am disappointed with the services Mulberry's provided this time.

I have used Mulberrys throughout the past two years. In general, I was pleased with the service as well as the price. However, my last visit went extremely poorly. I dropped off a number of work clothes (dress pants, shirts, suits) and expressed that I needed them ready the next day (I called ahead as well to make sure this was possible), I was more than happy to pay for the next day delivery extra fee. I made it very clear that I needed all of the clothes done, and they expressed that they all certainly would be. when I arrived the following day, only about 1/3 of the clothes were ready and they told me I could pick up the rest the following day. I was forced to move my flight to New York for a work trip back a half a day so that I could pick up my suits (that were supposed to be ready the day earlier).You waived the extra charge on the clothing that weren't completed on time. I appreciate that, but it was not enough to keep me as a customer. I am planning on switching to another laundry service. When these types of mistakes happen, I would recommend that you go above and beyond to make up for the clients poor experience. it is simple to lose a customer in your industry, retaining customers that have poor experiences is possible but requires significant effort on your part.

For background, this is the second chance I've given Mulberry's after you 'cleaned' my comforter. The result was a comforter with its colors running all over the place, so now it's color stained and beyond that, it didn't appear that you actually cleaned it much at all since many of the dirty marks were still there. The dirt spots were not severe or deep so I found that quite surprising. I would have been better off with spray and wash and my tiny washer at home clearly.But as I didn't check the comforter before paying and taking it home, I just let it go and chalked it up to bad luck.And then I saw the email deal for 50% off my first home delivery and thought great, I need a rug done and a jacket. Well, first, I didn't notice your tiny asterisk print that this didn't apply to rugs. But again, I thought, that's my error I'll suck it up since this rug needs a deep clean.Well, what I got back was a rug that didn't smell at all like it had actually been cleaned. So I was honestly under the impression since it had been dropped off at my house with no note (even though I had spoken with someone and said I'd pick it up) that you actually hadn't cleaned it. And then yesterday I get an invoice from you for $90 for this rug that clearly you did nothing effective to, if anything at all, and I'm thinking 'Wow, this is the worst second chance I've ever given a business.' I can assure you that you will not be getting a third and I intend to discuss the bill for the rug with one of your associates because if you expect people to pay that much for doing nothing, that's frankly absurd and unethical. I let it go with the comforter you ruined. I'm not letting it go this time. Happy to discuss further as needed.

driver does not wait to be greeted at front desk (place of business) or ask if there is laundry to take, so I have to drop off on own... and driver hangs personal dry cleaning on rack for patient jackets instead of waiting for receptionist--I changed to have my dry cleaning delivered to my work as it was inconsistent and I never knew if it was being picked up or dropped off at my apartment building (City Vue Apartments)...used to love this service when I lived at a private home...so far been not thrilled since moving...hopefully we can figure it out...thanks.

My pocket square and bow tie were lost with my suit when it was cleaned. I ended up getting my tie back but they gave me back the wrong pocket square (it looks noticeably cheaper and is a different color) and somehow lost the cover/bag for the suit. I've only brought my suit there twice now and things have been fine as far as the cleaning goes, but I'm disappointed with the staffs lack of specificity and communication of action regarding lost items. I'll probably be giving the store a call tomorrow regarding the pocket square, but I don't expect to get the suit bag back - which seems like a tough thing to lose. Maybe I was wrong that the expectation was to bring in the suit with a bag? Anyway, I'm mildly frustrated with the inconvenience, but life goes on, and I hope this feedback helps the staff be more aware and careful with loose items arriving with clothing.

We are disappointed in the cleaning of our down comforter. It appeared to be put into the plastic bag before it was dry and when we took it out it smelled of chemicals and wet down. We hope that drying it out will remove the smell but would recommend that you not put it into a bag until it is fully dry or provide instructions that show your awareness of these problems.

I had a two piece suit, a three piece suit and a dress shirt that were all brand new never worn pressed at your SLP shop. When I got the items back on Thursday I found creases pressed into the wrong parts of my pants, a dress shirt still with wrinkles in it, and my suit vest with a half dollar sized stain on the lapel. Additionally my other suit was returned covered in lint and had dust on it.When I drove all the way back to your shop this morning Bessie met me and when I explained the situation and how it was my suit that I was about to get married in that was stained she didn’t really say anything. No apology, no explanation, nothing. She said they would do a “redo” as though this kind of thing happened regularly. I am flabbergasted, she said maybe a total of five words and none of them made me feel like Mulberry’s cared about what they did to my clothes or that they would even fix it. Not only did your product fail, so did your customer service.

Was charged fo a stain on a black suit that was worn once. Attended would. It let me use bogo coupon on account. I have been a long time customer. Have returned items that you have given me by mistake ( Candanda goose fur), and even given you guys another opportunity after you ruined my Canada goose jacket and I had to send it in to be re- down filled after it was dry cleaned. I’m fed up with the horrible experiences and being charged for stain removal on things that didn’t have them. This is the only dry cleaner that adds charges without the customer having any control or say. Incredibly disappointing to work with.

Not taking cash is discriminatory. Won’t be giving my business to you anymore.

When I picked up my dry cleaning, all of it was still full of cat hair and my sweaters still had stains on it. When I dropped them off for cleaning, I asked the person if they remove the pilling and he drying said “only if they need it.” I explained that I wanted them cleaned well and unfortunately, when I picked them up, they weren’t de-pilled. Then, picking them up the 2nd time after they were apparently redone, they still had hair on them and were not de pilled and this guy said “I guess they just did their best” and shrugged his shoulders. This is unexceptable and I will not return again. Wow!