Customer Reviews for Mulberrys Garment Care

We had to wait for a customer who had a 'large order'. The staff was very courteous in apologizing and making sure my needs were met after the person in line however I cannot give a five-star rating because I had to get out of my car after waiting for a few minutes (at the drive through), come inside and ask for help.Thanks for the help.

Cleaning portion was fantastic. Clothes look great. Delivery time was 1.5 hours late, but management apologized/had delivered next morning. Will continue using service!

It was a little pricey for a hem and fixing a tear. I also presented a coupon I got like this last time and I don't think it was actually taken off.

Only minor complaint is the bedding had an odor of plastic from being in the return bag.

I'm happy with the service as a whole. It's a pretty rad thing that i can get my clothing picked up and delivered with my hectic schedule. The new dresses I had pressed (only) came back with fewer wrinkles (from being shipped), but I will have to iron them prior to wearing to get out the rest. I'll use the service again for sure, but with the knowledge that I'll have to allot time for touch up ironing or steaming myself prior to wearing. Any fancier dresses/more difficult pressing I have I'll bring in and pick up myself to avoid any re-dos. Thanks.

Overall experience was quite good. Appears there was something funny with your online ordering system. When I alerted you guys to that, you quickly correct that, which was great!

Had a bit of a long wait while the attendant looked for the customer's dry cleaning ahead of me. Had hoped just to drop in and pick up my clothes, but waited about 10 minutes. No need to follow-up.

I love the pickup service. This is my second time using your company. However, in both instances I had a delay in getting some items back.

Our electricity was out today and so I placed the garment bag on the front door handle. The driver did pick up and deliver our dry cleaning, but didn't leave an additional garment bag for the next pick up. I have an extra bag, so it is not necessary to send someone out. But the reason I have an extra bag is that this has happened on more than one occasion, making it difficult to get our clothing cleaned efficiently.

Sometimes the upcharges for certain aspects of items seem a little steep. It would be nice if customers were notified about the upcharges on a given order (and really, it would be good if these prices were reduced slightly..)

One of my dresses still had a spot that was not removed. I didn't point it out when I brought it in, but the other dress was clean. I didn't see this until I got home and checked them out.

My order was not picked up when it was scheduled. But customer service made sure it was picked up 2 days later and returned the next day.

All was good except for the pricing on drycleaning for one of my dresses.

The clothes sometimes have a musky smell to them from the dry cleaning. Also sometimes the clothes take longer than the standard 2-3 day turnaround, which is unacceptable.