Customer Reviews for Mulberrys Garment Care

The problems were IT related. For example the phone app for Android would not allow me to enter my address fully. The box for apartment number would not select any letters and my apartment has letters and numbers in it.Also at the register when they tried to enter my card to keep on file, we scanned my Visa debit card twice and for some reason it wouldn't take and the number on the card wouldn't match the number in the clerk's system.Not a big deal I had to use the card reader and it worked just fine.Parking in the area is pretty hidden and scarce if you want to just run in to grab your stuff quickly. This location did not have a drive-thru and the meter maids in the area are active ly ticketing.Lastly I found the price for a dry cleaned shirt to be two or $3 more expensive then dry cleaners I've used nearby. Competitor on the square however was equivalent. Maybe it's Burlingame square rent driving the cost up.Those are my complaints. Regarding everything else, it was excellent to premium in terms of inside the facility, staff, service and materials/product.I'd like to come in Chris at the register helping me both times navigate my way being a new customer to the neighborhood as I search for a new dry cleaner.Thank you for your time and efforts. I look forward to improvements in the application and register. Maybe also a mitigation in pricing during this tight economy we're in.

appreciate the ability to provide feedback. You were recommended to me by very selective friend who said your only drycleaner the hasn't broken up with in BG. I took in three garments, two were fine. The blouse I took in to see if small spots could be removed from front were not even touched. Same as when I took it in. When I dropped off, it would have been nice to hear, 'we probably can't touch those spots' or could be that we can't remove them, something to warn me. When I picked Other to 2 garments good. When I picked up there was also just a note I didn't see until I got home, basically spots here. So your prices are not low, & I don't mind paying for quality service etc, but was dissappointed in service on the blouse.

My pants had a crease in them after the first cleaning, however they quickly redid them and had them ready by the next day. Thanks for the speedy turn around!

Pickup and delivery can’t be set in my app, and it takes too long between pickup and delivery, no explanation why.

I typically use the lockers located at Oakland City Center Garage. A lot of the lockers appear broken or inoperable at this location.