Customer Reviews for Mulberrys Garment Care

Received email that my order was delivered. We were home when we received the email. The order was not delivered. I hope my items are not lost

I am still missing a custom-made shirt made by J. Hilburn, which was picked up by your service on April 27, 2017.

I dropped off my comforter on 5/6 and was told it would be ready on 5/10. I returned on 5/13 and was informed it was delayed and to come back Monday, 5/15. I came back in the morning of 5/15 and was informed it was not ready yet and to return after 5pm that day. I did not receive my confirmation email that it was ready for pick-up until 5/17. I live in Savage and travel to the Minneapolis location because I typically love your service and treatment of my garments. I'm disappointed in the lack of and poor communication.

Driver called multiple times and didn't say anything on the phone. Charged $20 to fix a ripped pocket lining on a pair of jeans. Delivery was one day earlier than expected.

Clothing left laying on front steps - no hook keeping them off the ground.

One of my shirts had been damaged in the cleaning process. I alerted the person at the front desk when dropping off my shirts. He said he would investigate and call me back. Instead, they merely sent the damaged shirt back to me with no further communication. Very frustrating, particularly since I am a regular/repeat customer.

I picked up my cleaning in SLP on Saturday and just did a drive thru without looking at the scarf as I was headed off to an appt. When I unwrapped the covering that eve, I was disappointed to find that the spots were still on the fabric. There was no note of not being able to remove them — this scarf is one of my favorite memories from my travels outside the country. I think this was soy sauce...Thank you for your reply. Nancy Chakrin

Get some help at the store. I shouldn't have to wait 10+ minutes for someone to come out of the back room to help on a Saturday afternoon

95% of the time, my products are never cleaned. The stain is never removed, or new stains (like recently, with this item, pen marks from something else were all over the pants I gave to you) show up. I always have to have it sent back. It's really frustrating.

I sent a garment out for a zipper to be repaired. I waited two weeks and received an e mail stating my order was ready. When I picked it up I was told they couldn't fix it. I believe that I should have been told that before two weeks. I understand that they can't fix it but that is poor service.

I dropped off a pair of pants and two shirts for minor repairs (zipper replaced on pants, and a button sewn on each shirt). I was told that the fees would be $2.50/button, and $20 for the zipper, but was charged over $50 because they chose to clean the clothes as well. I will be contacting them to request a refund, otherwise I will not use their services again.

Did not pick up on the scheduled day and did not give any explanation. Even though they did not pick up my bag on the scheduleday day, theyou sent me email that theyou completed their delivery.

How about delivering my entire order on time not just one pair of pants. Tried the new pick up and delivery service for convenience but turns out to be much more inconvenient and frustrating. Never again.

I dropped off 5 white shirts to be laundered and pressed. I picked them up on 2.13 and when I got home, I noticed that 3 of them had dirty spots on them. When I dropped them off they were pristine, brand-new shirts that came right out of the package and had never been worn (which is why I needed them laundered and pressed).

I sent and email and have not been followed up with. I picked an order up last week. It consisted of three pieces; a police uniform shirt, police uniform pants, and a police uniform vest. When I dropped it off, I was told I would get a 10% military discount. When I picked the order up I also had a $10.00 coupon from you. With the coupon and 10% discount I paid around $32.00 for three pieces. I reviewed the website and cannot figure out why I was charged so much. The prices posted are no where near what I paid with a $10.00 coupon and a 10% discount. would like an answer.Thank you so much.

I was promised the order on Feb.2 at 5 pm. We drove to pick it up on Feb 3 and it hadn't been completed and was told to come back tomorrow. I live in Mendota Heights and have to drive to Eagan to pick it up, out of the way. My last order I had trouble with also.

Actually deliver my dry cleaning to my apartment building

On our shirts is still missing. This is the second time something has been lost.