Customer Reviews for Mulberrys Garment Care

I dropped my shoes off to be cleaned on a Saturday. I was told the cost to clean would be approx. $10 and they would need to send to a specialist. Expected to be done on the Next Friday. I asked to be called to explain the price before proceeding. I did not get a call, rather an email on Tuesday saying order was complete. Came in early Wednesday morning to be handed shoes that were not cleaned. I asked why I wasn't called and the attendant there said she had no idea what happened and handed me the shoes. So, I got no explanation why shoes weren't cleaned or why I wasn't called. Not why the quote on Saturday was wrong. I am not pleased.

your pick up days are too few and far between.

The sweater I gave is still dirty. Very unhappy with the service. Will bring it in to show.

To Whom It May Concern:I left a voicemail yesterday on your corporate line with respect to the ensuing issue. I am writing to follow up on a recent order that was charged on 09/09/17 in the amount of transaction of $165.37.This order failed to return our wash and fold, and mistakenly included that of another client. Upon discovery, we returned the contents immediately to the Mulberry Burlingame location; but were told that nothing could be done to retrieve our clothing until the following Monday, 9/11. Unfortunately, we were traveling out of the country on Sunday, 9/10 and my husband had to subsequently purchase ~$100 in new clothing to take on our 2-week trip.We have been loyal customers to Mulberry, and would prefer to continue to use its services; however, we are asking for compensation for the inconvenience and cost that this error created for us.Thank you,Dana

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The delivery person was fine. However, she was given only one of around 25 different shirts to deliver. Currently waiting for a response on when my other items will be delivered.

I did not receive 50% of my order as requested since it was my first order and as noted on the pickup request. Additionally my credit card was charged for two mineral waters which I obviously didn’t purchase on this delivery order. I’ll call the store tomorrow. But unauthorized use of my card is not cool.

I left a few items on Tuesday for pick up. only one returned today (Friday). I'm wondering where my items are.

I been loyal customer from day one on Townsend street location. But today is the last time I'll use your service I had the worst customer service , rude , slow She so slow to the point a took me 15 min to pick up Plus she didn't even let me use bathroom She didn't have name tag so whoever worked today September 15th round 6pm I wouldn't hire her not even for $1 an hour

My order wasn't picked up had to call multiple times. Was promised it it would be dropped off Sat & they just delivered today. Horrible service!

Picked up my order at townsend st store this afternoon. Big mistake. Transaction took almost 15 minutes. Appreciate the fact you are in the process of training new staff, but I don't like being negatively affected by your process. We have been long time loyal customers. For today's experience I think you owe us a $20 credit against future orderBest, Larry Helzel 415 302-3471

I am a Greenstreet customer, and was using the MyDryCleaner app to schedule. I received an email to upgrade to the mulberry app, and have tried to schedule on the mulberry app 4 times, it keeps saying pick up is THursday (when my old pick up was Tuesdays) and nothing got picked up. I finally scheduled via the web and everything worked fine.Then I get my order back, and I have 3 shirts that cost $31 to clean. That's pretty crazy expensive, and I am going to be switching services..

The delivery person left my clothes in the lobby of my building unattended. I have zero clue if the clothes will be there when I return later in the afternoon. I tried calling him and texting so that he could leave them somewhere safer and ignored me.

I requested via e mail two times for pick up. Pick up never happened. It finally occurred the third time when I called to notify you. The mgr of the St Louis Pk store was at least apologetic and took care of making sure the pick up occurred the next day.

Poorest service with wrong items being delivered and needed much back and forth to get it rectified. Can say that they do listen and compensate for mistakes.

A part of my order was delivered to a wrong address. A stranger called me today saying that they have my items delivered to them and they were kind enough to drop it off at Mulberry Belmont location.