Customer Reviews for Mulberrys Garment Care

I brought my bridesmaid dress for my best friend's wedding to Mulberrys to be altered on Monday October 9th. When I dropped it off, I told the Manager that the wedding was on Saturday October 21st but that I needed it by Thursday the 19th in the morning at the very latest as the wedding is out of state and we were leaving on Thursday afternoon. The manager told me the dress would be ready by the evening of Monday the 16th. On that day, I went to the store, excited to pick up my newly altered dress. When I asked the employee working for my dress, she told me that my dress wouldn't be ready until the FOLLOWING Monday. For obvious reasons, that wouldn't work. I showed her my receipt that stated the dress should be ready on Oct 17th. When I asked her what could be done, she fumbled with her response and said she didn't know what to do and also told me she couldn't find my dress. She did attempt to call her manager with no luck. She told me that I would need to call back in the morning to speak to a manager vs offering to have a manager call me. Fortunately, one of the managers (not the one I initially interacted with) called me back and asked if it would be ok for my dress to be ready by Wednesday Oct 18th at 9am. What choice did I have? I said that would be fine. My dress was ready by that time but I was unable to pick the dress up until after work. When I arrived to get the dress, the same manager I had dropped it off with was working. When he brought my dress to me he laughed and said our system said the wedding was NEXT Saturday. I reminded him that I had told him directly when the wedding was and the exact date that I needed the dress. He replied "well, our system said it was next Saturday." I decided not to pursue the issue, though I felt that I was being blamed for the error of the store when he was the exact person who had entered the information I had given him. I then asked him if the total price included a discount since my order was completed late. The manager replied "well, the wedding is on Saturday so we got your order done before the wedding so..." Are you kidding me? I was shocked by this response! HE told me my order would be done on Monday and it was not. I was forced to leave work early to make it before the store closed on Monday and then make a SECOND trip to finally get my dress. When this point was brought up, he begrudgingly gave me a 20% discount. I have worked in the customer service industry for most of my working life and a response like this would have never been accepted at ANY of my jobs. I don't believe I even received so much as an apology from anyone. I don't believe a 20% discount compensates for the terrible experience I had here. I will not be returning and I will not recommend this dry cleaner to any of my friends.

Brought in two pairs of expensive men's dress shoes to have a the heels replaced and a polish. The heels were replaced and looked great! However, the shoes didn't look like they were polished. I had them sent back in to be polished, however, the shoes were sprayed and polish was not used. I was a frustrated as the attendant ensured me that actual polish would be used and not a spray. The shoes are now being repaired by a local cobbler.As I was very displeased with the shoe polish service, I still may try Mulberry's for dry cleaning services.

1. They did not actually deliver. Apparently it’s new I have to be home for delivery which is new 2. I was unable to schedule my usual delivery days on the app or web 3. Last delivery lost the belt/tie with my favorite dress. 4. Customer service has not been able to address any of the items above. Will be trying a different company next time. Greenstreets was great but not a good experience since merge with Mulberry’s

I have has three failed service attempts with Mulberry’s and will not be returning again. First trip, two of our white dress shirts came back tinted blue. They looked ridiculous. The staff said they could complete it for free and gave me a guarantee when it would be done that was not met. I received an email saying it was delayed. Then, I dropped off a set of clothes (9 items!) on a Tuesday morning. They said (and my email confirmed) it would be delivered by 10:30am Thursday. We received no drop offs to our house and it is now 8pm. I have called the store 3 times and received NO answer as to where my clothes are. The woman first said at 4pm that it would be delivered it was just delayed. I called at 6pm and said she or the driver would call me back and no one call did. I called back at 7:50pm only for her to tell me she doesn’t know where our items are and what that they will “probably” be delivered tomorrow. Completely unacceptable that no one can tell me where my items are. We are leaving for a trip tomorrow and we need our clothes by the guaranteed time or AT LEAST 12 hours after. I even said I could come to the store to get them; but she said no since they are not there. This entire experience has been a cluster and I am beyond frustrated. This entire order should be free and then some. What a joke.

It has been a HUGE ordeal to recover some of the lost shirts.

I dropped my shoes off to be cleaned on a Saturday. I was told the cost to clean would be approx. $10 and they would need to send to a specialist. Expected to be done on the Next Friday. I asked to be called to explain the price before proceeding. I did not get a call, rather an email on Tuesday saying order was complete. Came in early Wednesday morning to be handed shoes that were not cleaned. I asked why I wasn't called and the attendant there said she had no idea what happened and handed me the shoes. So, I got no explanation why shoes weren't cleaned or why I wasn't called. Not why the quote on Saturday was wrong. I am not pleased.

your pick up days are too few and far between.

The sweater I gave is still dirty. Very unhappy with the service. Will bring it in to show.

To Whom It May Concern:I left a voicemail yesterday on your corporate line with respect to the ensuing issue. I am writing to follow up on a recent order that was charged on 09/09/17 in the amount of transaction of $165.37.This order failed to return our wash and fold, and mistakenly included that of another client. Upon discovery, we returned the contents immediately to the Mulberry Burlingame location; but were told that nothing could be done to retrieve our clothing until the following Monday, 9/11. Unfortunately, we were traveling out of the country on Sunday, 9/10 and my husband had to subsequently purchase ~$100 in new clothing to take on our 2-week trip.We have been loyal customers to Mulberry, and would prefer to continue to use its services; however, we are asking for compensation for the inconvenience and cost that this error created for us.Thank you,Dana

Test

The delivery person was fine. However, she was given only one of around 25 different shirts to deliver. Currently waiting for a response on when my other items will be delivered.

I did not receive 50% of my order as requested since it was my first order and as noted on the pickup request. Additionally my credit card was charged for two mineral waters which I obviously didn’t purchase on this delivery order. I’ll call the store tomorrow. But unauthorized use of my card is not cool.

I left a few items on Tuesday for pick up. only one returned today (Friday). I'm wondering where my items are.

I been loyal customer from day one on Townsend street location. But today is the last time I'll use your service I had the worst customer service , rude , slow She so slow to the point a took me 15 min to pick up Plus she didn't even let me use bathroom She didn't have name tag so whoever worked today September 15th round 6pm I wouldn't hire her not even for $1 an hour

My order wasn't picked up had to call multiple times. Was promised it it would be dropped off Sat & they just delivered today. Horrible service!

Picked up my order at townsend st store this afternoon. Big mistake. Transaction took almost 15 minutes. Appreciate the fact you are in the process of training new staff, but I don't like being negatively affected by your process. We have been long time loyal customers. For today's experience I think you owe us a $20 credit against future orderBest, Larry Helzel 415 302-3471

I am a Greenstreet customer, and was using the MyDryCleaner app to schedule. I received an email to upgrade to the mulberry app, and have tried to schedule on the mulberry app 4 times, it keeps saying pick up is THursday (when my old pick up was Tuesdays) and nothing got picked up. I finally scheduled via the web and everything worked fine.Then I get my order back, and I have 3 shirts that cost $31 to clean. That's pretty crazy expensive, and I am going to be switching services..