Customer Reviews for Mulberrys Garment Care

I was told that my dry cleaning would be dropped off on Monday. Thursday is not acceptable..

For the second time, my clothes were delivered at the wrong address! The form and slip on the bag all contain the correct address however. How is this possible?!

I dropped off a pair of jeans to be shortened. I requested they be finished with a 26 inch inseam. I got a call about 4 days later asking if I was sure I wanted my pants shortened 26 inches!! When I said “NO” & that I wanted the inseam to be finished at 26 inches they asked me where the inseam is... where does it start????!!!!! I said to the person I thought someone doing tailoring would know what an inseam is. It was very frustrating. We talked through it & t he pants ended up getting done correctly. Why would someone think I wanted pants to be shortened 26 inches & not immediately know what an inseam is. It’s unlikely I’d use your services again. Kay Streng, kkstreng@gmail.com

I specified that the shirts should be "Boxed." They were not.

Terrible customer service; no desire to help. Promised follow-up but never called or emailed. Could not clean my garment , which I hand delivered to the manager and who said would try her best to help, but never follow-up with me. I needed to call the location over 6 times and never got the same answer from anyone. My garment was delayed and never delivered on promised date and didn't even get cleaned.

you didn't show up on the day we'd scheduled you for a pick up, in spite of the fact that we'd called that morning to give instructions for the pick-up. and we didnt receive a delivery yesterday at all!!! Where is our delivery and pick up? Contact us now to schedule one:612-232-7127.d

I called already, I just got back in the office to find that all our hand made linens from India are faded. We did a practice order with the same materials of a smaller quantity the order prior and they were fine. Now we have to go through the inconvenience of bringing the linens back in. I was called when they had our materials and they asked if I would like to save money and get them washed and I requested that they handle them as linens.

I paid $30 for one jacket. The price surprised me when I purchased picked up.

I gave you 1 star last time, your team responded to get me to try the service again, and you made the same mistakes. Last time I complained about the team dry cleaning my shirts for $10/shirt, they said they would put a note in my file to launder only and give me a $20 credit.Fast forward, I didn't get a $20 credit, and you dry cleaned 5 shirts for $45...I never had this problem with Greenstreets.

You sent me the message "Your order has been delivered!" But the truth is my order has not been delivered. I just checked my door, nothing here. i am still missing 4 shirts. (they should have been delivered about 10 days ago). Only 10 of 14 shirts were delivered about 10 days ago.

Hi,We greatly appreciate the pickup and delivery of clothing.And, we do not want our laundry HUNG on our mailbox. The laundry is very heavy and will pull the mailbox from the home.Would the delivery person be able to KNOCK on delivery day morning - i believe they get to our house around 7:00 am.

IMG_0291.JPG As I arrive home three of the orders were on the ground, wet with the rain and snow. The damaged shirt from last week was sent back to me still damaged. This is more than just a redo, the shirt needs replaced and the other wrinkled and wet shirts?

I was overcharged for my dry cleaning. I was charged $8.99 per mens shirt, instead of $3.99. I asked the lady why my bill was so high upon picking up my dry cleaning and she didn't say anything. Upon getting home, I used your price quoting system (since my receipt was not itemized) and came up with a much lower bill. I called your store back and was told a manager would call me back in 2 to 3 days. This is absurd that it would take that long to refund a customer money that is due to them. I was also told that the prices online may not be accurate and your employee didn't know anything about the price quote system available online. This was at your store in Mission Bay on Barry Street. I have been a loyal customer and very happy with my service up to this point and would think this would be a quick fix. What upset me more than anything was the reaction from your employee, there was never an apology. She also dismissed me when I first questioned the bill in the store, then dismissed me again when I called to clarify the pricing, and then acted like the price quoting system online was invalid. This experience has left me feeling like I'm being scammed and like you all are over charging your customers for their dry cleaning. Thank you for reading through this.

My laundry was delivered this morning after 2 weeks! It had been so long that I had forgotten about it. That is bad service...

I am getting service that has been worse and worse. Almost every week some thing is not right. Stains not removed, shirts ripped, buttons missing. I provide explanation yet no response nothing. Do you know of a cleaner that can provide better service? I am ready to switch. I spend over $200 a month.

I appreciate the being able to schedule a pick up at my house whenever I wish. I arranged for my clothes to be dropped back at our house at a later date because I knew were were going to be out of town, however they showed up 4 days early while we were still gone. It would be great if the process would honor the both the pick up and drop off request times.

The concierge at my apartment complex (LPM Apartments) did not receive my order from Mulberry. I have had several people look for the two items (shower curtain and Down Comforter) but neither article is here. Can you please contact me so we can find out where these articles may have been delivered.Michael Stachura 404-401-9173

Hello,This was my first time at Mulberry dry cleaners. I walked in with high expectation considering the great reviews and location (Crocker Galleria). Upon arrival, I asked the assistant how much would a women's blouse cost. I had three (women's blouses) and a Men's blazer. She told me silk and cashmere blouses were $2 and a cotton regular shirt was $8.99. At first, it didn't make sense to me that why would silk be so cheap and cotton expensive. It should be the other way. I reconfirmed with her twice on the pricing and she told me It was $2. I didn't give my cotton blouse and gave the two silk ones and the men's blazer. I was being told pick is the next day. When my husband went the next day, they said the boiler was out of order and the clothes are not ready.I went in today to collect the clothes and they charged me $23.5. I didn't realize at first and paid for it. After paying I told the store rep that she overcharged me. She was arguing with me saying the lady who was there on Monday is the supervisor would never quote the wrong price blaming it all on me.I come home and check the items, and GUESS WHAT???? The stains are not even removed. Like seriously????? YOU PAY $23 for this and not even get the items clean.I have pictures of the stain as proof to show. Please contact me ASAP.Sarah Ali