Customer Reviews for Mulberrys Garment Care

Dear MulberrysSomething is wrong with your online coupon system. For example, there are often deals such as "get $50 fo cleaning for $35." These promotions are sent to my inbox, and I have often purchased them by following the link, grateful for the discount for quality cleaning.However, nearly every time I purchase them (at least 3X now), when I arrive at the store they are not able to process the credit that should be on my account. This has happened both when there is a printable barcode on the confirmation email, as well as most recently (today) when there was no barcode on the confirmation email. This creates a terribly embarrassing situation for both myself and the employee, who is understandably just trying to do their job.In fact, the last time (back in Dec) I was sent a promotion, I almost ignored it, supposing that $15 is not worth the almost certain to occur uncomfortable situation at the register. I went ahead and purchased it anyway, and when I tried to use the credit (today), unfortunately the same thing happened. No credit on account, and when I showed the email which stated "$50 credit, just show this email and we'll take care of the rest!" to the staff person, they were confused and unable to help. A 10 minute conversation ensued, which was polite yet unproductive. The staff person did eventually offer to call the store manager, who authorized a $50 credit to my account, which I appreciate. However, I hope you will understand that this is not how I wish to interact with your business or your staff.I will continue to visit Mulberrys regardless of discount. My hope is that you will consider looking into this matter before sending more email promotions. Thank you

We have not received our rug—it was not delivered, despite us receiving this confirmation email. My wife has called and left a message for the concierge/driver. Could you please let us know what is happening with our rug?

Pants weren't cleaned properly. Minor easy to remove stains remained.

Horrible customer service. My garments sat at the store in mission bay for a week and was not delivered to me as promised. When I showed up the attendant made all sorts of excuses for lack of delivery. Blamed the driver for it!!!! WOW. No apologies nothing.Never using Mulberries again ever. Bye

Received only 1/3 of our order. We keep getting confusing emails for pick up WHILE our order is out for cleaning. Missing a very expensive blk men's suit we needed Monday am

One of my suits is lost. In addition, 4 garments were delivered to our house that were not mine. A representative did come to the house later in the day but treated my wife as if he did not believe the suit was really missing until going through each item one by one. I expect the suit to be found or replaced at full value.

Horrendous! The drycleaning was hung on the chain of storm door and broke the door. My clothes scattered all over the ground. There were designer pieces, not to mention white. How the delivery person thought that would hold the drycleaning is beyond me. I deserve my money back and the door needs fixing. I will be in contact.

We are having trouble with consistency of dress shirts. We have requested several times for No Starch. It seems they come back starched.Silk scarf being clamped down on hanger caused silk scarf to rip right where clip was grasping . It was too tight. Either hang scarves on slip free hanger or fold.No clips please So now my mother’s silk scarf she gave me is ruined.

I was told my clothes were dropped off and they are not here.I have had the front desk look twice, I have called you and no clothes!I am very concerned as this was my first time using youI hope you will call me right away 651-260-3455

I have no delivery here.

I only Received a few of my garments. Where are the rest of my clothes?

I dropped off 7 dress shirts last Saturday and it took a week to get the shirts back and they only gave me 6 shirts back and the 7th was apparently ruined during the cleaning process with a bleach spot. I can’t say for certain as the shirt was not there and the person working the counter said I had to file a claim and somebody would get back to me. It was my first time using your services car and if you ruined my shirt without reimbursing me for it I don’t think that is good business. If someone could contact me at(415) 629-2602 when they get a chance I would appreciate it. Thanks, Brian

For some inexplicable reason, all I received today was the Mulberrys bag for the next pick-up, not the blanket and whatever else I might have sent on Tuesday. Can you explain, please?

My clothes were delivered to the wrong address.

I wish they could remember to give me a dry cleaning bag when I pick up. The girl working said "I don't know why they forgot that." She was the one who forgot. I always have to ask for a new bag.

From pickup to delivery the process took longer than 10 days. There was no transparency about when my items would be delivered.

I booked my pick up and drop off on Friday night (1/19), had my laundry picked up on Saturday morning (1/20), had the laundry returned to me on Tuesday morning (1/23).... only to find that it was placed in a different container but hadn't actually been washed. I'm leaving for a trip tomorrow and have no time to do the laundry myself. Very disappointed and upset. I did call in to see what could be done but the best that was offered was a same day pick up (which I wouldn't have been able to be around for, I work over an hour away) and a next day 5pm drop off (at which point I would have already left for my trip).I asked for a refund instead. I'm not typically one to complain but I lead a product team and I would absolutely want to hear this feedback.

Your cleaners broke a button on my sport coat, which I now have to bring in to a tailors and pay to get repaired.