Customer Reviews for Mulberrys Garment Care

Store was closed when it was supposed to be open. Tailored items were almost a week late and sent to the wrong location.

My dress was still stained despite pointing out the spot when I dropped it off. I called when I discovered this and left a message, yet no one has called me back.

I have used Mulberrys throughout the past two years. In general, I was pleased with the service as well as the price. However, my last visit went extremely poorly. I dropped off a number of work clothes (dress pants, shirts, suits) and expressed that I needed them ready the next day (I called ahead as well to make sure this was possible), I was more than happy to pay for the next day delivery extra fee. I made it very clear that I needed all of the clothes done, and they expressed that they all certainly would be. when I arrived the following day, only about 1/3 of the clothes were ready and they told me I could pick up the rest the following day. I was forced to move my flight to New York for a work trip back a half a day so that I could pick up my suits (that were supposed to be ready the day earlier).You waived the extra charge on the clothing that weren't completed on time. I appreciate that, but it was not enough to keep me as a customer. I am planning on switching to another laundry service. When these types of mistakes happen, I would recommend that you go above and beyond to make up for the clients poor experience. it is simple to lose a customer in your industry, retaining customers that have poor experiences is possible but requires significant effort on your part.

I received a shirt and when I got home and hung it there was a printed note taped to the hanger saying that they tried to return the shirt in perfect condition but something happened that caused damage. There was a semi-noticeable stain on the front of the white shirt, but I don't recall that there was any noticeable stain at all when I brought the shirt in.It's possible that I didn't realize when I brought it in so perhaps it was stained and I didn't know.What really bothered me is that this was not mentioned when I was given my clothes and I was still charged for the shirt, without any explanation of what happened or communication about why I was still being charged.

For background, this is the second chance I've given Mulberry's after you 'cleaned' my comforter. The result was a comforter with its colors running all over the place, so now it's color stained and beyond that, it didn't appear that you actually cleaned it much at all since many of the dirty marks were still there. The dirt spots were not severe or deep so I found that quite surprising. I would have been better off with spray and wash and my tiny washer at home clearly.But as I didn't check the comforter before paying and taking it home, I just let it go and chalked it up to bad luck.And then I saw the email deal for 50% off my first home delivery and thought great, I need a rug done and a jacket. Well, first, I didn't notice your tiny asterisk print that this didn't apply to rugs. But again, I thought, that's my error I'll suck it up since this rug needs a deep clean.Well, what I got back was a rug that didn't smell at all like it had actually been cleaned. So I was honestly under the impression since it had been dropped off at my house with no note (even though I had spoken with someone and said I'd pick it up) that you actually hadn't cleaned it. And then yesterday I get an invoice from you for $90 for this rug that clearly you did nothing effective to, if anything at all, and I'm thinking 'Wow, this is the worst second chance I've ever given a business.' I can assure you that you will not be getting a third and I intend to discuss the bill for the rug with one of your associates because if you expect people to pay that much for doing nothing, that's frankly absurd and unethical. I let it go with the comforter you ruined. I'm not letting it go this time. Happy to discuss further as needed.

Quoting people on the wait.

The staff was very nice but the computer system was down so I had to come back later. The computer was still down and I ended up having to talk to another location, was put on hold, prior to paying over the phone. Staff did all they could be the computers being down for so long was an inconvenience.

I had alterations done on four pairs of business pants last Saturday. They were scheduled to be delivered today Friday, February 3. When I got home they were not here I called the store and they told me they wouldn't be ready until February 10. I never received a call letting me know that they would not be ready be ready on time.

driver does not wait to be greeted at front desk (place of business) or ask if there is laundry to take, so I have to drop off on own... and driver hangs personal dry cleaning on rack for patient jackets instead of waiting for receptionist--I changed to have my dry cleaning delivered to my work as it was inconsistent and I never knew if it was being picked up or dropped off at my apartment building (City Vue Apartments)...used to love this service when I lived at a private home...so far been not thrilled since moving...hopefully we can figure it out...thanks.

My only complaint about this trip was that I received an email informing me that my order was ready, but when I went to pick it up, only part of my order had arrived.

My pocket square and bow tie were lost with my suit when it was cleaned. I ended up getting my tie back but they gave me back the wrong pocket square (it looks noticeably cheaper and is a different color) and somehow lost the cover/bag for the suit. I've only brought my suit there twice now and things have been fine as far as the cleaning goes, but I'm disappointed with the staffs lack of specificity and communication of action regarding lost items. I'll probably be giving the store a call tomorrow regarding the pocket square, but I don't expect to get the suit bag back - which seems like a tough thing to lose. Maybe I was wrong that the expectation was to bring in the suit with a bag? Anyway, I'm mildly frustrated with the inconvenience, but life goes on, and I hope this feedback helps the staff be more aware and careful with loose items arriving with clothing.

I brought in cream colored ski pants with a dark oil stain. I was told they would get special treatment and either washed and/or dry cleaned. They were washed but the stain did not come out and I was charged $20. I'm wondering why no one called me and asked if they should try dry cleaning them. I originally discussed dry cleaning with someone on the phone.

No one was at the counter when I walked in. Took at least 5 minutes before someone came to help me.

Too expensive and pretty bad job. Brought it in due to a food stain but stain was not removed. Very disappointed after paying $31 for two items one of which was a scarf and was clean to start with. I am also not sure why the estimates are always so much cheaper than what I actually end up paying. You guys need to better train your staff in providing realistic estimates. I have been coming cause you are close by but I find it very expensive and lately the jobs done have been bad and very unsatisfactory.

A front button on my shirt was not replaced. While I would expect it to be noticed without, this time I even had it in a plastic bag in the pocket of the shirt.

Was frustrated to find that one of the two merino wool light sweaters in my order had been deemed "delicate" which caused it to incur a $2.99 up charge (which made the cost to clean the one sweater about $10). There was nothing special about either sweater. This is not the first time that I have encountered unexpected up charges on my Mulberry dry cleaning bill. Very disappointed.

We have had our laundry delivered to our home twice. Both times we asked for the delivery to be left on the porch and both times the laundry was attached to our mailbox. Today, the order was large, too big for the mailbox to hold. Our holiday decorations were tipped over because of the clothes moving around in the wind. Today we also received a piece that did not belong to us.Although we have enjoyed good cleaning and pressing results, the repeated failure of delivery service and the added mis-delivery today sadly makes me anxious to use your service again.

It was pretty expensive and the stain wasn't removed. I also wasn't told the stain wasn't removed when I went to pick up the item.

I like a lot of things here including the location and the hours but in the past you have lost one of my clothing items and also damaged one, so I haven't been using your service as frequently as i otherwise would.