Customer Reviews for Mulberrys Garment Care

Cleaning scheduled for delivery between 10-11 am Ye Amsterdam morning. No messages on my phone, no notes in my door, no dry cleaning delivery yet. I contacted the office and no one’s there. Left a message and no servoce reply since. Got a bill, no details to review but Just the amount my card was charged. Was supposed to get 50% off first order, that doesn’t seem clear that this happened. I’m not happy with this servoce and you’ve lost my trust before we even got off the ground. I will go back to Rinse because your service is terrible lacking and too expensive

The parking lot was only partially plowed. The spaces in front of Mulberry's were not plowed. There was no clear path from the parking lot into the store. It was treacherous climbing through the snow chunks, and even more so when my arms were full carrying loads of clean dry cleaning. I was there at 8 in the evening. The snow had stopped nearly 24 hours earlier. That should have been enough time to plow, I would think - especially since the back part of the lot was plowed. I almost didn't pick up my dry cleaning, but there were items I needed.The woman in the store offered to help me carry out my cleaning, which was great. (She was also helpful and attentive when I dropped of my cleaning.)However, she told me many of your customers' cars had gotten stuck in the snow. Not a good way to treat your customers! She said she tried to shovel it but couldn't. Wasn't there a property manager or store manager to take care of this?Thanks for listening! Usually you are absolutely wonderful. Today was a deep disappointment.

My black shirt came back with some kind of white, crusty stuff all over the right shoulder and arm, and a crease was ironed into its collar. The other shirts had spots of this crusty stuff on them. I have worn each of these shirts exactly once, and this is my first time using your service.In addition to the poor condition of the shirts, the order was a day later than promised.With this kind of service, I don't see how you expect to retain customers.

The pickup was a week late with no second attempt until I contacted the company. A shirt was damaged beyond repair. Luckily I was contacted and reimbursed, and the delivery was made in a timely fashion. I will consider a different company based on this poor service.

We had two attempts to get the same suit clean, and we had an issue with pickup the first time; then the items were delivered not clean; then after dropping them off a second time they were delivered a day later than expected when we were supposed to go out of town. It is not worth it to use a delivery service if you don’t pick up or deliver on the promised day.

I brought in a pair of pants that had a tear on the back that I wanted to get fixed. While the tear was fixed, the pants had dirt all over them when they were returned to me. Really didn't expect that.

Mulberry’s still has yet to get my order correct. Delivery instructions were finally followed; however, I was charged incorrectly which caused me to have to be on the phone three different times to get it worked out. Communication continues to be a challenge. I am thankful the orders were correct and satisfactory! Thank you! Also, the issue was resolved, so that was good!

I've been trying to get my order done for quite a while. Received the email that it was done last Friday, it still has not been delivered. Please call me at 518 428 2824.

You delivered a sport coat for John Healey. I am Tom Salmen. Also I would like to check that you delivered me the correct number of shirts. I received 9. I thought I placed 11 in my bag on Tues. call me at 612.802.7022

I brought a suit jacket in for alteration, it needed to be let out slightly. I picked it up and it looked great in the front but then the back hung strangely in a way that it didn't before I brought it in originally, and the seamstress said there wasn't enough fabric to let out that part to fix the back. She should've told me that before saying that she could fix the original problem - now there's nothing else I can do with this jacket. It's better than the original problem, but not exactly right - I wouldn't have paid $85 if I knew this would be the result.

One of my suit jackets was damaged. There are two holes on the right sleeve of my gray Calvin Klein suits

I brought in 3 items for hemming, securing a button and cleaning. I got 2 back. I item was brand new and never worn and was not found. The staff have been great in responsiveness but very disappointed to loose my brand new shirt on the first go. I am hopeful and willing to try again.

I found many snarls of strands of someone else’s hair inside the sweater that I just got back from you. I believe you shrunk my sweater a bit, too. I’m usually pretty happy with your service, so this was surprising.

Very expensive for dry cleaning service

Clean the light color, color change. The black and white silk blouse color faded.

There was some confusion when items were dropped off. Didn’t realize there were separate invoices and a few items were not delivered on promised date. First time using this service and delivery person was kind enough to try and call the store for me but it was after hours. Will be waiting for the remaining 2 items

My shoes were not delivered back to me. They were part of the order. Also i am being charged over $15 for the shoes when your price list states $10.99. And you didn’t return them