Customer Reviews for Mulberrys Garment Care

The driver never arrived to drop off our order last night. I'm traveling today and needed items from that order but had to leave without them, so overall this was a disappointing experience. Please refund the delivery fee on this order, as my fiancé now has to pick up an order from store instead of the delivery we paid for.

Your staff at the Berry street location is extremely rude, unpleasant and unwelcoming. Please check in with her. I believe bad days happen, however, to consistently behave this way is off-putting. I am returning to the FiDi location because the staff there is much easier going.Example: During drop off she had an attitude, throwing my clothes, rolled her eyes and sighed as I pulled items out of my bag. It was negative energy all around.Example: I called in today to schedule a drop off. I had some questions and while she answered them with an attitude, of course she hung up with her last words being "Uh-huh".Throughout this experience I remained kind, saying my please and thank yous. This kind of return in attitude is not OK.

The fact that I put instructions for delivery & pick up and everytime my assistant has to call in to get the second half of the service rendered is a pain. Your logistics need to be on point. It's a pain in the rear to work with the postmates and delivery/pickup drivers.

Hi. I'm missing a few pairs of socks and a couple of pairs of underwear from my laundry. The socks are "Head" and the underwear is "Polo". Please let me know how I can get them back.

Again, an item of clothing was not returned with my order. I stopped coming to Mulberrys a couple ears ago because several items were lost, and I had to be reimbursed. I began coming again, and now, another item is lost. I’ll go through the same “give us 2 weeks to look for it” process I went trough last time. Our clothes are expensive. Stop losing them!

Dear Sirs: Thank-you for allowing me to voice my complete displeasure with my recent service experience at your St. Louis Park location on Saturday March 31st. Beginning on Friday I received an email notice that my order was complete. I went to the above mentioned location at 12:45 PM on Saturday to pick up my laundry. I gave the attendant my ticket. After about a five minute period the attendant came back and only had part of my order claiming she could not find the rest of my order. I mentioned it is quite inconvenient to come back. She offered no accommodation for my troubles, but did say she was sorry and would call me when she found it. It is now Monday and no call has been received. I am very worried the shirts have been permanently lost. I will make a trip there to find out this afternoon. This is not the kind of service I have come to expect at Mulberrys! At a minimum I would expect the cost of cleaning the shirts would be waived. I hope the shirts have been found! You can reach me at my office phone if you wish to discuss further. 763-567-4446Sincerely William M Centner 4434 Fremont Avenue south Minneapolis, MN 55419

Had to wait for a bit, was hard to know where to park, and mostly the price was extremely high.

I did not receive a bill or price estimate. There was no receipt or indication of how much I was charged. Also, the delivery arrived later than I was told to expect it.

I just cleaned and preserved my wedding dress and veil through Mulberry’s. It was returned to me with what looks to be some other bride’s rhinestones (from a sash or dress perhaps) attached around the waist area. Now I have to bring it back to Mulberry’s, wait for it to be fixed, and pick it up again.

Suspenders did not come back with order. This is the second time this happened.

Hello,My wife went into Mulberrys and had another bad experience. What follows is her account:I went in to pick up the item. She told me the total, $10.75. I asked what had happened to the 30% off coupon we had brought in. She said there was a note in the system that the coupon had already been used, so they couldn't apply it. We definitely did not use that coupon, since it had been sitting in our house since we got it. But, I let it go.I then put my card in the machine to pay for the dry cleaning. After I've done so, the attendant tells me that they have a 20% off deal for March, but I couldn't use it since I brought the pants in in February. I correct her and told her that I had brought them in just a few days ago, definitely in March (for reference, the item was brought in March 6th and the invoice was 03-010271). She said, "oh, do you want to apply that discount, then?" Which I of course did.So she said she would cancel and refund my current transaction and then charge me for the new, discounted price. I put my card back in the card reader so she could refund the $10.75. The machine beeped and she said that it didn't go through, then said kind of quietly, "oh, we can do a cash credit." So I thought that meant I would get the $10.75 back in cash.Then she had me put my card back in the reader so she could charge me the discounted price. I asked what was happening with the $10.75 credit. She said that it had been issued as a credit to our account. She said, "I guess I should have told you that earlier." Seriously.This was very frustrating, as I then had to pay the $8.63 on top of that--all in all, I was charged almost $20 just to get my one piece of dry cleaning. I understand that we got the credit, but we don't go into Mulberry very often. I would have rather just paid the $10.75 and left it at that if I had know that I wouldn't actually have the charge removed from my credit card.

Turnaround was fast, but the mark that the teller and I discussed at dropoff wasn’t cleaned, even though we talked about it.

We scheduled delivery for Thursday. We returned late Monday night to find it on the front porch covered in snow and ice. Ugh!

I have to say I’m very disappointed with Mulberrys using Postmates. Everytime I leave laundry for pick up on the porch at the front door, I get a call at work from someone who simply says “Postmates” when I answer. I have to tell them to walk up the stairs and find the clothes bags. And tonight, the guy comes to the door with no laundry I’m his hands, says “Postmates” when I open the door so that I follow him to his car and pick up my laundry from there.

I would greatly appreciate it if I could be contacted with questions, the next time something on my order is unclear. I was charged an absorbent price for dry cleaning when I wanted wash and fold service. I do appreciate the timeliness of the manager I spoke with, and the speedy delivery service.

well they lost my coat and said they would call me when they found it. I never got a call and at least when I checked back a week later they had it.

The manager on duty refused to give me 10% discount for being an employee of the building, despite my customer information confirming that I was an employee of the same building. She argued that she could put me in the system to receive discounts in future periods, but could not get a discount for my current order. After going back and forth with her on it multiple times, she became combative and finally gave me a discount. She argued that it was a “system” issue and she could do nothing about it.