Customer Reviews for Mulberrys Garment Care

I don't like the labels being applied to all of my clothing and put right on the tag where there is information about fabric and care instructions. This seems counterintuitive considering the dry cleaner needs to have the instructions.

it was fine I just don't like cashless, though I understand it's better for you

My confirmation receipt had the wrong amount of garments I dropped off (it reflected 1 when it should have been 2). This made me a little bit scared that something was lost so I had to call back and confirm.

Delivery and quality of services is good. One issue is constantly reoccurring over the past couple months—it is our preference to have our clean laundry covered when it is returned to our front porch as it may be there for 1-6 hours and needs to be protected. It is also a strong preference of our to have the environmentally friendly reusable laundry bag as a cover. Today was the 5th time in 2 months that Laundry was either left uncovered or with a poly bag. Please correct this going forward

It was perfect - I just never rate anyone 5 stars!

4 is a really strong rating from me so there is nothing that can change, other than lower prices based on my frequency of use 😀

I brought in a men's navy blue suit and a men's pair of tan trousers. I did not check my order when I picked it up. The tan trousers were bagged with the navy suit jacket, and the navy trousers were separate. Luckily I peeked in the bags before my husband grabbed a mismatched suit for business travel!

I was confused when my clothes weren't marked as being picked up until a day later. I am assuming it was because this was my first order.

I asked for a phone call if the cost of some alterations was going to go high; they marked it one penny under my threashold dollar number and didn't call me. But otherwise, great service and great quality.

The stains weren't totally gone.

A couple items have had to be returned for stain attention

Our engineers have informed me sometimes the uniforms are mixed up when they return. They did not say anything about this particular order but that it has happened in the past.

in general everything is very good, we small mishap with a lost items but it was found. Overall very pleased with service

First, I love the dry cleaning itself, yet I keep having issues with the pick-up and delivery.I have mentioned this earlier by email. My recent order was not picked up at first. And the delivery was incomplete, resulting that part of the order was delivered while I was traveling, laying on my doorstep for several days.

For the most part it was a really good experience. When I received my promotional email after I dropped off my garment, it would have been good if the local person could have taken care of the promotion instead of me having to email the office. Overall though it was good and I still got the discount.

Some shirts are “steam pressed” rather than “actually pressed” — so they aren’t as crisp as possible.

The service has been great. I wish, though, that the clothes weren’t as wrinkled when they return. Additionally, if the clothes were somewhat sorted by gender/size, that’d be great. Albeit minor challenges, these changes would bring my rating to a “perfect”.