Customer Reviews for Mulberrys Garment Care

Just a bit pricey! Otherwise great.

Mulberrys is great when I call or visit the store person. Communication can be improved - I have had a tedious ordeal in getting a suede jacket cleaned. I called in advance and understood that Mulberrys would send the jacket out to an outside vendor with pickup on Wednesday’s, and the vendor would call me to let me know how much to clean/authorize the work. Vendor never called. I received a txt saying order was complete. Initially I was not too bothered by the lack of a call and was thrilled that the jacket was cleaned. Imagine my disappointment when I arrived at the mulberries only to find that the jacket was returned having been rejected before even making it to the vendor. I asked Mulberrys for my options and called the vendor directly who asked that I send the jacket via Mulberrys again with directions stating to the attention of a specific person with the vendor. I brought the jacket in again and Mulberrys sent it. I didn’t hear from Mulberrys or the vendor except that via email/txt that item is delayed a day AFTER the expected pick up date, and then again via email/txt a week later that item is ready to pick up. I still don’t know if the jacket actually got cleaned or not. Hoping for the best...

Multiple times recently that I came to Mulberrys, there was always some sort of technical problem. The card reader doesn’t work, the system is down, the wifi is out, etc etc. each time I had to return without getting anything done!

The staff was good but unfortunately there was an obvious spot on my jacket that the team did not get out. I easily removed it when I got home. Next time I will make sure to to point out what needs to be done.

Everything was as expected (clean clothes) but I would have liked the person at the store to be a bit more knowledgeable about what was being done to my clothes

Overall the experience was pretty convenient, after working out the miscommunication on the pickup schedule. After my garments were laundered, they were returned a day ahead of schedule and in great condition. I would definitely recommend Mulberry’s and we will be using the service again.

Service is officious but a little less than friendly. Prices keep me from using you regularly but more as a last minute choice. Location great. Amenities thoughtful.

I was a brand new customer and when dropping off my items I asked how much it would cost and was verbally told $34. When I went to pick up my items the price was over $40, I understand that mistakes can happen but I think it would be better to provide a written quote with all tickets. I was also pretty disappointed with the service I received from the lady behind the counter when I did my pick up, I had taken two new items in to be altered and she acted like she was doing me a huge favor and as if I was wasting her time.

Four stars is fine!

I had a very good experience with Mulberrys, however, I sent my nephew to pick up my garments, he didn't have enough cash and had to make two trips. It would be helpful to know the cost of service, maybe within the same email that alerts customers their items are ready you could include the amount due. Thanks.

Recently moved to the area and this being the closest service location, I looked into it and Was advised that front desk experience can be random depending on who’s on duty. Turned out to be true.

Hi! I was referred by my friend Christine for $20 off my first dry cleaning but the code didn’t work. I have had an issue with the app and an issue with creating my profile. However the lady at the Mulberrys was very nice and tried to get me a discount in other ways and my garment was ready on time. I still had to pay for the service. My only advise is you need to work on your technology.

Prices were a little on the expensive side. I thought it would be cheaper because I was quoted what I thought was the price before discounts.Great location and hours availability. Was expecting my item to be ready by Tuesday evening, and it wasn’t ready till Wednesday morning. Not a big deal since the service wasn’t urgent.