Customer Reviews for Mulberrys Garment Care

shirts were dry cleaned according to label instead of laundered as requested...and I was charged more without being asked first. I requested that if I have the option to hand wash rather than use chemicals to dry clean my clothing.

$20+ for a suit seems steep! Like the central location in fidi though

The price I was charged was not the price advertised on the sign in the shop.

Friendlier staff. Clearer pricing.

The price point is a bit on the higher end. The worst of it is that a definite price is not provided when dropping off my clothes.

I didn’t get an actual cost estimate until I picked it up.

I would like to have the cost told at time of dropoff however, everything else went well.

There were a few pretty heavy stains on the garment (unfortunate spill at a bar). There are still some remnants of the stains. Not sure if I permanently damaged my suit or if they didn't just come out. Obviously my fault that I badly stained my suit, but it would have been great if the remaining stains had been discussed upon pick up, especially since we addressed them at the front end of the service. Instead, I found them when I got home.Either way, you guys provide a great, high end service. Thanks!

There was an extra fee for a type of material that was not listed on the website - I did not see it listed in the store either - service was quick and easy - they took back a piece that had a mark on it for no extra charge, which was great customer service - the only problem I had with this visit is that there were extra fees that I was not aware of (a price increase, as well as material charge, as well as special request charge) some of which are listed on the website, some are not - upon dropping off, it would be nice to have any miscellaneous charges announced before hand

A part of my shirts were folded, not hanged.

My clothes were not cleaned on time. I was told Tuesday by 5pm that would be ready but they actually were only available the next day.

I learned that you don't pick-up/deliver in my neighborhood. Also the pricing didn't seem transparent. The cost of a pair of pants "started" at $7.99, but I had no idea whether there would be add-ons that would increase the price. (And the person accepting the pants from me didn't make it clear either)

The location was difficult to find and returning the hangers was a pain. I appreciate the touch but I would rather give you my hangers than keep yours.