Customer Reviews for Mulberrys Garment Care

Please be on time next time next. We had 4 different delivery people come to the office and asking for a pick up.. when it was already picked up before the time slot.-Nicole

friendly service

The person working the desk when I dropped off my clothes was kind of cold. Not warm and welcoming at all. It was my first time dropping off dry cleaning at Mulberrys and it wasn't a great initial experience.Lady who was there when I picked up my clothes was delightful though

great service and efficient set up including reminders. Priced higher than the market, however

For some reasons multiple people came to pick up my one order. Perhaps it was a tech glitch.Other than that, the service was great and I will be using you in the future.

in general everything is very good, we small mishap with a lost items but it was found. Overall very pleased with service

For the most part it was a really good experience. When I received my promotional email after I dropped off my garment, it would have been good if the local person could have taken care of the promotion instead of me having to email the office. Overall though it was good and I still got the discount.

Overall the experience with Mulberrys cleaners and your staff has been fantastic. Home goods estimated timelines have been a bit off and also stain removal has been hit and miss. We have received items back that still had stains while the ticket says all stains were removed. Staff has been very helpful in these situations. Overall you all provide a very nice and convenient service.

The service is almost always great. The household items take longer than I’d hope, specifically Bed linens. It’d be great to get them faster.,

Hello, The cleaning itself is great, we just asked for all metal hangers when dropped off, but still received a wood hanger upon pickup. Plus there was untially an issue with the coupon I presented and I was told it was already used, which is wasn’t. The sales clerk was able to add the credit another way.

The overall service at the Berry location is great but I’m only giving 4 out of 5 stars because a 30% coupon that I received from my last order was rejected during my next order. Both the service person and I looked at the coupon and saw that it wasn’t expiring until July, yet the system wouldn’t accept the discount. I then tried using anothe promotional email coupon that wasn’t expiring until a few days later and that, too, was rejected by the system. It was frustrating.

I dropped off items for cleaning and items for repair. Because they were on the same ticket I didn't receive notification when the cleaning was ready.

Four stars is a good score, you'd have 4.5 if that was a possibility. I spend a few hundred dollars a month with you guys for my domestic laundry and I'm happy with the service. I have used you for circa one year.Love: The customer service at Mission Bay Presentation of clothing after being cleanedCould be better at: Turnaround times of 'household' cleaning Making invoices and pricing clearer/easier to understand Keeping 'darks' dark Maintaining an understandable loyalty/points system and automatically applying discounts and offers to my accountHope this helps you get even better at what you do.John

When you are not able to deliver to my address because you are out of garment bags, do tell me so, so that I don't have to track down myself what happened with my piece and why it's not been delivered, and then find time to come by during the day to pick it up from the store.

A pair of pants required a second dry clean due to an overlook of the first drop off. Attention to detail is key.

I requested delivery as usual and apparently the order is at the store. I knew the girl was distracted

Had to send one item back for dry cleaning.