Customer Reviews for Mulberrys Garment Care

Dropped off coat for new zipper on Mo. Got call on W telling me it will be almost twice the quoted price. Said OK. Told me coat would be back Sat after 3:00. Got there at 3:30-no coat-in transit. Coat didn’t show up until Sun. Got it home. Zipper came apart in my hand. Only 1/2 had been replaced. Had to return AGAIN to get fixed. VERY unhappy!

I brought my bridesmaid dress for my best friend's wedding to Mulberrys to be altered on Monday October 9th. When I dropped it off, I told the Manager that the wedding was on Saturday October 21st but that I needed it by Thursday the 19th in the morning at the very latest as the wedding is out of state and we were leaving on Thursday afternoon. The manager told me the dress would be ready by the evening of Monday the 16th. On that day, I went to the store, excited to pick up my newly altered dress. When I asked the employee working for my dress, she told me that my dress wouldn't be ready until the FOLLOWING Monday. For obvious reasons, that wouldn't work. I showed her my receipt that stated the dress should be ready on Oct 17th. When I asked her what could be done, she fumbled with her response and said she didn't know what to do and also told me she couldn't find my dress. She did attempt to call her manager with no luck. She told me that I would need to call back in the morning to speak to a manager vs offering to have a manager call me. Fortunately, one of the managers (not the one I initially interacted with) called me back and asked if it would be ok for my dress to be ready by Wednesday Oct 18th at 9am. What choice did I have? I said that would be fine. My dress was ready by that time but I was unable to pick the dress up until after work. When I arrived to get the dress, the same manager I had dropped it off with was working. When he brought my dress to me he laughed and said our system said the wedding was NEXT Saturday. I reminded him that I had told him directly when the wedding was and the exact date that I needed the dress. He replied "well, our system said it was next Saturday." I decided not to pursue the issue, though I felt that I was being blamed for the error of the store when he was the exact person who had entered the information I had given him. I then asked him if the total price included a discount since my order was completed late. The manager replied "well, the wedding is on Saturday so we got your order done before the wedding so..." Are you kidding me? I was shocked by this response! HE told me my order would be done on Monday and it was not. I was forced to leave work early to make it before the store closed on Monday and then make a SECOND trip to finally get my dress. When this point was brought up, he begrudgingly gave me a 20% discount. I have worked in the customer service industry for most of my working life and a response like this would have never been accepted at ANY of my jobs. I don't believe I even received so much as an apology from anyone. I don't believe a 20% discount compensates for the terrible experience I had here. I will not be returning and I will not recommend this dry cleaner to any of my friends.

I dropped my shoes off to be cleaned on a Saturday. I was told the cost to clean would be approx. $10 and they would need to send to a specialist. Expected to be done on the Next Friday. I asked to be called to explain the price before proceeding. I did not get a call, rather an email on Tuesday saying order was complete. Came in early Wednesday morning to be handed shoes that were not cleaned. I asked why I wasn't called and the attendant there said she had no idea what happened and handed me the shoes. So, I got no explanation why shoes weren't cleaned or why I wasn't called. Not why the quote on Saturday was wrong. I am not pleased.

Damaged my ralph lauren dress pants. Sheared off the waist clasp and damaged the fabric. Have no idea how this was accomplished. Most likely during pressing process. Repair was subpar and fabric still damaged. Didn't seem like a big deal at all to Mullberrys. Would like credit applied to my account for nearly brand new, expensive pair of dress slacks.

Dropped of Friday. Tried to pick up Monday morning, and nothing was finished. Picked up the order this evening. Not really a "let me speak to your manager" kind of guy, but neither employee wanted anything to do with greeting me or making me feel welcome. It was roughly $36 for six items. I get the save the planet business model, but I felt like I was inconveniencing your establishment by overpaying and waiting a weekend + a day for the order to be completed. Hopefully it was just a bad experience and not the culture of the organization. Good luck.

For my past two orders, I have requested "rushed" service for my clothing. Each piece of my last two orders has appeared to be cleaned and cared for well, but they have smelled like smoke. For what it's worth, I have had a rushed order to pick up at both the Edina and St. Louis Park locations, both with the same result. I have been a customer for a few years, and have never had this happen before. I am not a smoker, nor is anyone in my household. My clothes used to come back from Mulberry's smelling fresh, similar to the Caldrea products you sell in your store.It has been very disappointing to have my clothing come back in this state - I am a graduate student trying to make an impression on potential future employers as I wear these clothes to sites to gain experience with mentors in my field, and work with the public. The smell of smoke permeates the clothing for the duration of time that I am wearing it, despite my efforts to rid of it through washing these pieces at home before taking them in to be cleaned at Mulberry's, and the use of odor eliminating sprays I purchased to attempt to mitigate the issue. My attempts to rid my clothing of the smoke smell have not been effective. I have not reported this concern previously.I am preparing to bring in another order of clothing to be cleaned - with great hesitancy. I appreciate the environmentally friendly way you launder and dry-clean, and have had great experiences with the staff at the locations I have been to. It has been an incredibly frustrating experience to pay for my clothes to be cleaned and have them come back smelling like smoke. I hope that this issue can be addressed going forward.

My dress came back damaged. The lining has been detached and the hem was ripped.

1. I tried to reschedule date - but no email response to my email, and no way to do it online. 2. The man called me 2 times when he was delivering even though it was supposed to get delivered to lobby 3. My belt was sent for dry cleaning but not returned with my dress 4. I have emailed 2 times in 3 days but never received a response

Upon drop off showed email $5 off coupon; was assured this was recorded. At pick up asked if coupon was applied, was told yes; appears it was not applied

This is the second time that a garment came back with cleaning residue on it, ruining another pair of pants.

You sent me an email saying my clothes got delivered, but they are not here. Please advise. 530-305-2946

I have always had a good experience with the dry cleaning but when I asked to have one pant leg hemmed (the old hem fell out), the work was awful. Not only did they not hem in the correct place, it was uneven, and poorly sewn. Incredibly disappointed, especially considering the money that I spend and the fear that re-hemming will damage the pants.

Hi, this is the second time in a row that my delivery is late. Despite the fact that I received confusing emails about my delivery being ready, which is wrong, and I also received confusing emails from a company calmes postmates. Really disappointed

I only received half my order and you kept my laundry bag. I contacted support on Saturday and I still haven't heard back from someone.

Customer service woman who helped me with my drop off didn't know how I could redeem a $50 worth of dry-cleaning coupon for $35 and seemed rather annoyed with my persistence for redeeming the offer. I also had a special request for a button and she seemed confused and didn't know how to communicate my request to the people cleaning the garment. I felt very unsure about coming back to Mulberrys again since this woman did not instill any confidence in the company or her ability to account for my requests.

Received email that my order was delivered. We were home when we received the email. The order was not delivered. I hope my items are not lost

I dropped off my comforter on 5/6 and was told it would be ready on 5/10. I returned on 5/13 and was informed it was delayed and to come back Monday, 5/15. I came back in the morning of 5/15 and was informed it was not ready yet and to return after 5pm that day. I did not receive my confirmation email that it was ready for pick-up until 5/17. I live in Savage and travel to the Minneapolis location because I typically love your service and treatment of my garments. I'm disappointed in the lack of and poor communication.

Driver called multiple times and didn't say anything on the phone. Charged $20 to fix a ripped pocket lining on a pair of jeans. Delivery was one day earlier than expected.

I picked up my cleaning in SLP on Saturday and just did a drive thru without looking at the scarf as I was headed off to an appt. When I unwrapped the covering that eve, I was disappointed to find that the spots were still on the fabric. There was no note of not being able to remove them — this scarf is one of my favorite memories from my travels outside the country. I think this was soy sauce...Thank you for your reply. Nancy Chakrin