Customer Reviews for Mulberrys Garment Care

8/13/19. Very dissapointed. Clothing was sweaty and the two pieces were not laundered.

You lost my wash and fold laundry for almost two weeks and when it was finally found, I picked it up and it smells like sour milk and must be laundered again. It is highly unlikely I will be returning

The jacket was pressed wrong had it redone twice there was no change so I gave up and taking it some where else

I dropped off 4 pair of pants and 2 coats. On one pair of slacks I asked the attendant to include sewing on a missing button. When I picked up the pants, I asked the attendant if the button had been included. She checked and told me it was on. I got home and the button has not been sewed on. I will not return. This lack of attention even after being verified in person make me think that the service behind the scenes is lacking as well.

Brought a lightweight cotton blazer/jacket in for dry cleaning. I told the clerk at Byerlys to spot treat a place on the garment sleeve because my new infant grandson had spit up some milk after feeding. He said okay. When my husband picked up the garment he told me it cost $35. I called the store to ask why so much, too much. It was then I was told it was considered a biohazard because of the “vomit.” Extra fee $10. Would I call it “vomit” no. In any case he should have told me about the extra cost before I left my clothing there. This young man was not good with customer service. I have spent money there in the past and was a satisfied previous customer but this incident makes me rethink.

Half of my order is missing and was not delivered! Second time this has happened in several months. Last time, you completely lost my pants and had to write me a check for them. I'm really sorry that I gave you guys business again. I should have known better!

I got an email at 240p saying my order was ready to be picked up. I arrived at 325 to pick up my order only to find out that it was not ready to be picked up This is frustrating and needs to be changed Mary

I ordered Rush service to have my dress pressed and it was not done by the end of the day. When I stopped in about 5:15, the salesperson didn't seemed too concerned, but did try to call someone. She couldn't reach anyone, so I asked her to either call me or send and email to me telling me what she found out. She did nothing. The next morning I came in and they told me the dress would be showing up later in the morning. I did get a call when it showed up and I picked it up. At every interaction, I told whoever was at the counter that this dress was for my dad's funeral and I needed it by noon on Saturday. I really felt a lack of professionalism, much less empathy from anyone. On Saturday when the dress did finally show up, I feel it should have been delivered to my home and I should have gotten it free of charge. Nope!

I needed a white shirt laundered and pressed for a Saturday evening event. I went to the store at 9:00 (the posted opening time) and waited until 9:20 still closed. Called at 10:00 and the fella said they could do my shirt that day. Arrived at store and he assured me two more times the shirt would be ready same day. My wife went to get the shirt at 4:30 only it could not be picked up until Monday. A different guy said same day could not be done on weekends. I wish I originally knew this.

You mentioned - "If there's something we can do to improve we'd love to hear that too."Indeed, there is. I brought in a round rug for repair and cleaning in Feb. On two different occasions, I received an email that the order was ready for pick up; only to learn that it was not repaired and not cleaned, despite the email saying that the service had been completed.One day ago I did get a call saying that that they could not repair the rug, and hence they would not clean it. The rug was originally brought in nearly two months ago - it clearly should not take this long to say that Mulberrys is not able to repair or clean the rug. Very disappointed. The communication is exceptionally poor. I am now reluctant to continue having my other cleaning done at Mulberrys. And, perhaps a complaint to the BBB would be in order or the Department of Commerce.Perhaps you can refer me to a reputable company that can do this. Thank you.Ray T.

I was told the order was complete and my wife went to pick it up and it wasn’t done. Waste of time

The Minneapolis store location lost a brand new pair of pants over a month ago and has yet to locate them or compensate me for them. After multiple phone calls, store visits and two unanswered emails to customer service, I still don't have an answer. For an upscale, higher-priced cleaner, I would expect better service than this!

I received an email and text message indicating the order was ready to pick up. I drove to pick it up but only 1 out of 4 items were at the location. This means I need to make an extra trip.

I borrowed a friend’s dress and brought it in to be dry cleaned. When I picked it up nothing was mentioned to me about it being damaged. Prior to giving it back to my friend I quickly took the dress out of the plastic bag and noticed taped to the hanger was a card with the boxes checked by stains exist, extensive spotting and associated risks were damage to material. The box for customer consent was NOT checked. I had not been contacted to agree to these risks. There are two small spots on the back of the dress now where the material was damaged. I will not be using your service again and am disappointed that this was not addressed when I picked up the dress.

My leather zipper pulls were ruined in the process after being told they wouldn’t be unaffected.The main spot I bring the jacket in for was missed on the first cleaning and then was unable to be removed during the second cleaning which I believe was a result of being missed the first time around.When I called to ask some questions on how leather is typically handled I was hung up on.I would at the very least like my cost refunded as my jacket was returned in a worse condition than when I dropped it off.

I've heard great things about your service and am disappointed in the service I received. Both times the staff were on their phone and only talked to me intermittently. I felt like an inconvenience. My original scheduled pickup time was pushed back without any notification and the second as well. I am to pick-up my garment Monday, but at this point I'm assuming it wasn't cleaned or the alteration was done incorrectly. It was only a small baseball patch added to my late Uncle's Letterman jacket. At this point I wouldn't recommend Mulberrys as a viable option and I hope at least my heirloom is okay. If I were to receive a full refund on arrival Monday I would try your service again with my business travel suits. Without that as a token of good faith, I couldn't allow myself to risk those suits and my wife and I will go elsewhere. Thanks for giving me this opportunity to reach out to you and I hope to hear from you soon. All the best Jeremy Allen remy.rg.allen@gmail.com

1. I had a call from the tailor about the item I was having altered. I called back the same day (fri) and didn’t get a return call. Called again on Mon didn’t get a return call. Finally reached her on Tues and she was rude in explaining what the situation is. I don’t understand clothing construction and she was rude and impatient answering my questions. 2. I asked how much the tailoring would cost when I dropped it off. They said $35. Went to pick it up and now it’s $45 with no explanation. The attendant at the North Loop location when I picked it up was also rude and impatient. He didn’t greet me and say thank you or good bye and when I asked why the price had gone up he rolled his eyes and showed me the ticket without speaking. Normally Mulberry’s customer service is very good, so I’m extremely disappointed in this poor and out right rude treatment.

Brought in hallway rug runner approx 6 feet in length. Woman tending counter made me unroll rug and measure it. Carpet was in perfect condition. Had I known that this rug would be seriously damaged during cleaning, I would have taken a picture but I trusted the Mulberry reputation. It has taken months to get rug back after being damaged, the communication between business and customer was poor. The customer was told the damage occurred due to furniture placed on it. Let me have a chance to be clear on this, no furniture has ever been placed on this rug. I received the rug back today . I haven’t unrolled yet because the whole experience was frustrating and exhausting! If I’ve learned anything from this experience it’s to never set foot in or recommend your business!

When I dropped my shoes off I was told it would be 16.99 to replace a heel. These were like pump tips to be replaced. Three pairs of shoes that should have been 50.97 total. Then one of the pairs needed the tab put on a zipper not the zipper replaced this too was 49.99. Outrageous pricing almost had me in tears. Upon picking them up I was in sticker shock. To have a bill for $94.00. Call it convenience... I call it way to over priced. I would not have left them to be repaired had I known it would have been that much. A friend was looking for a shoe repair before I picked mine up I referred her to Mulberrys. After I picked them up I immediately told her to find an alternative repair shop and about my cost. Then man at the shop took something off when I expressed my concern for price but it was still unrealistic. I wanted my shoes so I had no choice. I had 2 other pairs that needed a heel tip replaced I didn’t not leave them quickly changed my mind thinking it would be 67.00 to have those done. No I will pass.