Customer Reviews for Mulberrys Garment Care

Drop off was great...when I picked up, the person wasn't as friendly as I would expect considering she works in a customer service role.

Spots did not come out of suit pants.

Wish there was more coupons

Speed was good, order was done properly, just too expensive. $65 for a couple hems and some dry cleaning just seems too much.

One of the suit jackets came back with some rippling on the lapel and disfigurement on the shoulder.One pair of wool slacks was pressed with creases down the sides instead of down the front and back of the leg. I hadn't instructed since I assumed they would be pressed the more formal way.I'm also not sure if I received the 10% off (new customer discount). I paid $80.55 for 10 items.

Interaction was just curt and unfriendly. Might have just caught her on a bad day.

We only got part of our order delivered on the due date. We had to email to see where the rest of the order went? Not sure how or why that happened.

I went into the store prior to dropping off my clothing to get a quote. on pressing (not cleaning) 2 formal dresses. I was quoted $12 -15 per dress.When I picked up my order I was originally charged $39.00. I returned shortly after and discussed with LaDonna. Eventually I was credited $13.00 that I was overcharged but have not received any receipt which I had requested.

Drop off and pick up are always speedy, but a part of me wishes there was some more engaging customer service.

This was the first time I went in to pick up an order to find it couldn't be cleaned. I wound up cleaning the shoes myself!

It was late, unfortunately, again. I was not notified after fighting traffic...again. The little things affect choosing vendors. Reminds me of the time I brought in a table runner to be cleaned and you did not clean the chocolate I brought in for spot cleaning...I was told it was on the back side, the side I use, after paying you, I had to bring it to a vendor that thought that side was worth cleaning, along with my white dress that after charging me you told me was too delicate to try to get the same chocolate out :-( I still try use you on occasion because my boyfriend uses you - once or twice a week.

They are fixing it

This was my first time using Mulberry's pick-up/drop-off service. When being picked up, I was a little taken a back at the fact that a man who was wearing street clothes (no mulberry's branded clothing) driving his own personal vehicle was picking up a bag of my clothing. He didn't even say he was here for a mulberry's pick-up, he stated the name of a company that I can't remember (I assumed it was some type of courier service). From now on, I think I'll drop-off myself.

So when picking up my last order, I brought in a couple of additional items to be dry cleaned. This was Sunday. They said they would be ready in a few days (Wednesday) versus the normal 2 days (Tuesday). I asked for them to be done on Tuesday and then said I would have to pay a "Next Day Rush" charge. Granted now this is not the same as a "Same Day" rush. I asked why and it was said that they were so busy that if I wanted them in two days I would have to pay an additional 10%. Now first of all, if you are so busy why as a customer am I being penalized for it? Plus it does NOT say anywhere on either your website nor your pricing charts at the store about this policy. When I go some place I would like consistency and not some random up charge that is not stated anywhere just because they are busy.

Took a while for my shirts to be ready...4 or 5 days. Other than that, excellent customer svc:)

I went through the drive thru and after waiting several minutes for service, I had to go in to pick up my dry cleaning.

prices are very high for ok quality, also as a 5 day turn around time. Dropped off Monday and not ready till Friday