Customer Reviews for Mulberrys Garment Care

I am a first time user of your service. The higher end look of your place doesn’t exactly match the service quality. For one, I was intrigued by all the retail items but have trouble with highly scented items. When I inquired about smelling them, I was told there are no testers ... delivered in a voice that communicated that your business decision of no testers was super logical for selling scented items and that clearly I was the one who was illogical. Unless your customers can get a whiff, how do they know what they will like or dislike and want to spend money on. The shelves and items were appealing but not without confirmation as to whether I could actually tolerate the scent.Then I received an email yesterday telling me my order was ready. I stopped in today and was told only a portion of my order was ready. I was then informed that this is how they do things .... if that is the case, then you should tell customers that ahead of time. The 53rd St is the closest location but it is by no means convenient so the choice to try Mulberry’s was a conscious trial of your business. The service while not rude was not helpful either. If I am going to go out of my way for a business, I expect good communication/service. I now need to arrange my schedule to go back and get the second half of my order.

My order did not come back together. Some items were in but others were not. It was for a wedding and was a little nerve-racking wondering if clothing was truely going to show. It all worked out in the end.

The gentleman at the North Loop location was very nice and accommodating but your “one free item” vouchers are extremely misleading. I brought in a blanket to get cleaned with my free voucher and he informed me that the voucher only worked if I brought it multiple items. In addition he told me that the voucher doesn’t work on blankets - only less expensive clothing items. We just moved to the north loop and since moving here we have spent hundreds of dollars at this location. I initially viewed these vouchers as a “thank you” for being a loyal customer but I am now hunting for other cleaners in the neighborhood. I even read the fine print on the back of the voucher and it contains none of these “rules” for the “one free item”.

The customer service was indifferent at best. I went in to get some adjustments and explained that I had never had a suit jacket tailored before. I explained where i wanted some adjustments made, I got no feedback, no conversation as to what I wanted, no measurements taken. When I picked it up, the adjustments were alright. The finished suit looked well tailored, but I thought that the sleeves were slightly too short and that the torso of the suit wasn't closed up enough. Nobody asked me any followup on how i felt about the changes

When I brought our clothes in I presented a spring coupon (good until April 30th). The gentleman took it and said it was entered. When I picked up our clothes (invoice 04-400897 and 04-400899) I asked if the final price included the coupon. He looked hard at the screen and after several moments said yes. However, after walking away I looked at my receipt. There was no mention or accounting for a discount. The total appeared to be full price. If the coupon was applied, I believe you should show it so I know I received its value. If it was applied and I was charged the correct amount, my wife and I believe there was little value in using the coupon and perhaps your regular prices are too high and not competitive. To have such questions after our transaction made me give a 3 star.

Friendly service on drop-off was nice, however after picking up alteration on suit pants, the pants were not folded and hung on hanger properly and so now they are wrinkled and need further care. Taking an extra moment to insure that final step would have given a perfect review.

Didn’t spot treat effectively.

I received the email that my order was complete but when I drove to the store it was only partially completed. I wasted an hour and have to make another trip.

I get no pleasure in writing a review like this. Mike, the manager, has displayed on several occasions the inability to operate the register. Mike either needs extensive additional training, to reassigned to a job that doesn’t ever put him behind the register, or simply let go from your organization. As it is today, I question whether Mike is The Who you want representing Mulberry’s to your patrons. I gave you 3 stars, 5 for quality of work on my garments, averaged with 1 star for Mike’s performance at the register — and note that the next customer held up waiting for Mike to “muddle through” my transaction saw him struggle with the register as well. Sorry.

For the first time I’m a little disappointed. I asked that two items be folded. One came back folded the other was on a hanger — and it was a sweater. How puts a sweater on a hanger?

I was told my order would be ready for a certain date and then it was delayed. I would have gone elsewhere if I knew it was going to take longer.

My order was not complete — it was 2/3 complete. I will have to return after 5 pm today to pick up the remaining shirts.

I have already talked directly with the staff. This was my FIRST experience with Mulberry's. Check in was excellent. Following interactions had stumbles and candid reasons why. I run a business and understand. Most importantly, the stumbles were easy for me to adapt to because nothing was pressing—no pun intended.

The alterations were done well. The reason for the 3 star rating was the timeliness. I was told the pants would be ready by Saturday, the 17th, but they were not completed until the 19th. I was out of town on business at a conference that I planned to wear the items to, but I was unable to do so since they came in a couple days late. It's understandable that sometimes deadlines are missed, but it is unfortunate nonetheless.

Hi! I encountered the same issue as last time I had my coat dry cleaned. It seems as though the delivery people aren’t prepped with any sort of notes left on the order. I noted to leave the order on the outside of my door upon drop off, and I received several texts, as well as hard pounding on the door at delivery. Had I not been available via phone, I’m unsure the drop off would have happened, despite leaving detailed notes. Please don’t mistake this to be a direct criticism of the delivery man. I believe he did the best he could with the information provided to him. I don’t think he received my detailed delivery notes upon subitting my order. Coat looks great!

I tried to enter a coupon for 50% off my first pick up but it didn't accept it. The service was nice, but when a guy sees half price and is charged full price he notices. As far as clothes, shirts look great, pants are pressed. All good there. I'll continue to use you.

I was really disappointed. I had several of my daughter's outfits. Some were stained. She gave me a written list of the problem areas, which I shared with the staff. When the items came back, several were still stained.Paul Hannah