Customer Reviews for Mulberrys Garment Care

Like the serviceSaves me time

Noticed some of my shirts didn't seem quite as clean as others

One of our items had a tag on it that said something like, "we're sorry we were not able to service this item because we were concerned we would damage it further." We were not notified at pickup that there was an issue with this item, so we were left to discover it at home. With such a generic message, it was unclear what happened and whether anything had happened to our item. This was especially worrying because it was a one-of-a-kind handmade item from a family member who had recently passed away. A phone call was no help; we ultimately had to come back into a store to get an explanation. This visit resulted in an explanation that was helpful, but it should not have come to that point. As a process suggestion, it seems that if there is an issue like this with an item, a more detailed note should be saved in your customer service system so that a store clerk can inform the customer at checkout. That way we would not be left to worry what transpired based on a generic message that we only discover after we've left the store.

Rocky at first but things seem to be on track now.

Mulberry App is not confirming pick-up via e-mail

The quality of the dry cleaning seems great! However, my dry cleaning bag did not come back. This happens nearly every time my dry cleaning is returned to me. Seems like it should be a simple part of the process. Also, our clothes came back on wood hangers and I'm pretty sure our preference in the system is wire.

Well, less than perfect is okay! I rarely rate something as perfect.

I am planning to stop in, but one of my husbands really nice Hammermade shirts looks like it has some sort of a burn on the collar from the dry cleaning? I will be in shortly to see if you can get that out. Thanks, Abbey

The experience was generally very good (4 of 5 stars). My only reason for less than five stars is that your prices are a little high. Also, I wish you wouldn't use wood hangers. They're nice but my closet is filled to capacity with wood hangers.

Prices are a bit steep, otherwise happy with the service

Generally a very good experience, but for example:Our laundry was supposed to be picked up on this past Tuesday and it was not.I called the St. Louis Park location and said it had not been picked up, and it was picked up yesterday Thursday.Generally a very good experience.

I wish the delivery frequency was higher. Turn in clothes on Saturday and delivery not until Thursday. I'd give a perfect score for Tuesday delivery.

Some times our clothes are draped over our front porch chairs and are wrinkled. It is best if hung on our front porch chairs vs draping over the chairs