Susan Gatto
customer review
on 05/27/2017
Minneapolis Store
Chris Houser
customer review
on 05/27/2017
Minneapolis Store
Yvonne Lind
customer review
on 05/27/2017
Minneapolis StoreDue to family obligations, I was unable to pick up my within 30 days and received an email indicating that I would be charged a storage fee. I was surprised by the email since I did not have prior notice of the storage fee. Overall, the representative (at the Eagan Bylerly's location) informed me I would not incur a storage fee so I am happy with the resolution. I understand that timeliness in retrieving clothes is important to your business. That said, I suggest revising the email to be a bit more empathetic (e.g., while we understand that pre-existing obligations may make it difficult to retrieve your clothes, we must balance strike a balance between providing a reasonable time frame to retrieve clothes with the limited capacity in our stores . . .). I also recommend the email inform the customer that s/he will have a grace period (e.g., 3 additional days) before any additional charges will be incurred. Thank you!
Caroline Masko
customer review
on 05/26/2017
Minneapolis Store
Shannon Olson
customer review
on 05/24/2017
Minneapolis StoreThe barcode sticker was placed on the hem of my black wool skirt in a place that was visible. I could not remove the sticker on my own without damaging the fabric. Your staff was polite and corrected the problem, but it was an inconvenience.
Shelley Shirley
customer review
on 05/22/2017
Minneapolis StoreStore scent is too strong.
Loretta Garrett
customer review
on 05/21/2017
Minneapolis StorePressing skirts with lining needs improvement.
Sarah Johnson
customer review
on 05/21/2017
Minneapolis StoreNormally my clothes are ready within a couple of days - this time I waited nearly two weeks! Otherwise I love this business!!!
Janine Foster
customer review
on 05/20/2017
Minneapolis Store
tenzin kunphel
customer review
on 05/20/2017
Minneapolis Store
Justin Murphy
customer review
on 05/20/2017
Minneapolis Store
Eric Roden
customer review
on 05/18/2017
Minneapolis StoreService has been good but missed my last pick up.
Anil Hurkadli
customer review
on 05/15/2017
Minneapolis Store
Eric Bretl
customer review
on 05/13/2017
Minneapolis StoreNothing was wrong. 5 just means above and beyond
Dan Cohen
customer review
on 05/12/2017
Minneapolis Store
Mary Melbo
customer review
on 05/11/2017
Minneapolis StoreActually, we had a "duvet insert" cleaned and have not taken it out of the packaging as we do not need to use it during summer. My reason for the 4 rating is that we were surprised by the fee. I realize it is a large piece and that it would be more costly - but did not expect it would be $67.
Thank you, Mary
Jonathan Gans
customer review
on 05/10/2017
Minneapolis Store
Erica McDougall
customer review
on 05/10/2017
Minneapolis Store
William Centner
customer review
on 05/09/2017
Minneapolis StoreDelivery was delayed on two separate occasions. I am not sure why? Not very Important on this order, but it is on others.
Michael Sarafolean
customer review
on 05/09/2017
Minneapolis StoreIt would be nice if all of the order was together. That the clerk did not have to go through multiple steps to find everything.