Customer Reviews for Mulberrys Garment Care

Service was good. A little annoying that it takes a week to get the shoes back; however, it is not a big deal.

My experience was as close to perfect as one could get! Sorry -- I should have given it 5 stars!

My order was not picked up on the scheduled delivery day until I called and inquired. When I called, they asked if I had set the order out--which I did, but not until shortly after 8a.m.. My concern is that the email confirmation I received for my pick-up told me I did not have to set out my dry cleaning and that if I chose not to, the driver would knock on my door. The person who I spoke with gave me a different message. I'm not sure if the driver came and left because my dry cleaning was not out on my doorstep by 8a.m., but there should be a clear practice and expectation of what to do in that case. I do know that nobody knocked on my door and that it was implied that not having it out could be why it was not picked up before 5p.m.

I had a down comforted cleaned recently due to a urinary accident by a pet. When I dropped it off I was told there was an extra fee because it was considered a biohazard. I work in the animal industry and have never heard of dog urine or feces being a biohazard. I needed the comforter cleaned immediately so I left with out saying anything but found the extra "biohazard fee" for pet urine kinda ridiculous.

Lost a pair of pants, but they were found.

I don't understand why you don't clean St John brand clothing. It requires me to go to two dry cleaners. If it is because you can't care for high end clothing, then I need to know that!

I gave four stars instead of five because I think getting the big wooden hangers every time is wasteful. It also makes the dry cleaning more expensive.

You did great!

I find that almost every order has a "cannot remove this" or "sorry about the damage to your garment."

Expensive but good service and quality work.

The timing of everything was a little confusing--although quick.I got an email that the order was ready on Saturday but it was delivered today. I thought I had asked for Wednesday. However, I appreciate the pick up and delivery service and will us again.

I really wanted to give Mulberrys a five star rating because I have great appreciation of your drive to provide great quality while reducing harmful chemical applications. However, my Canada Goose coat was returned with makeup remaining around the collar.

Was able to pick up three of four items early. Stain was unable to come all the way out, which isn't bad but maybe an explanation of some kind.