Customer Reviews for Mulberrys Garment Care

Ordered rush services and didn't get my items on time. Staff was nice enough to give me 50% off.

Customer service was great, garment took longer than expected. Then was not ready on the date the email said it would be done.

It was great, stuff gets clean. There have been a few times when stains weren't entirely removed or pilling wasn't dealt with but nothing major.

Delayed time in getting garment back

Loved the atmosphere of the store and the cleaning seems great. The woman working at the desk was not friendly, even when I told her it was my first visit and was interested in the process.

1. I thought your website said you used compostable plastic bags. While they are recyclable, they don’t appear to be compostable.2. I would prefer not having the cardboard collar stuff—it would produce less waste. But I get that some people prefer it.3. The iPhone app is a little hard to work with. I inadvertently canceled an order and tried to put in a new one. When I looked at orders it didn’t show any, but my order still got picked up and, surprisingly, delivered as I was on the way to pick it up at the store.4. When I looked at the order on the app it shows under order history three shirts at 3.99 each. Yet the total billed to my credit card was $25.11–which is cool because I had more than 3 shirts and because I think I jacked up the order when I tried to reorder after inadvertently canceled the first order and inadvertently got expedited service which I know costs more. Still the order history should reflect the actual order.Otherwise, aside from the glitches service is awesome and I look forward to an awesome experience in the future.

Prices are very high compared to local competition and service is similar - I won't likely return without some sort of credit or discount.

Overall the experience was good. I think the people who work at the register could be a bit nicer, to make this closer to 5 stars. It would also be nice to know how much items cost as I'm dropping things off as I don't frequent the cleaners much and the items I did drop off are not the usual items.

Have a bell at the front desk/counter in case an employee is not there.

4 is a really strong rating from me so there is nothing that can change, other than lower prices based on my frequency of use 😀

Service was great but price is just way too much. I understand you have to pay for the service but the cost of shirts do not make sense anymore, might as well just buy a new one.

Services is excellent. More pricey than other dry cleaners

Delivery person had not fully sorted my dry cleaning from others, came to the door and actually asked me to help with the sorting. I had to stand outside / in the doorway with him in the cold to figure it out. If I had not, he would have given me someone else's dry cleaning.